[Hotel Review] – S31 Sukhumvit Hotel, Bangkok (Duplex Suite), Thailand (26 – 30 Dec 13)

Location

S31 is located along the main Sukhumvit Road along Soi 31. The hotel is around 5 mins walk from the nearest BTS station. There are a number of food options available around the vicinity. There are also quite a number of massage parlours around mainly offering traditional Thai massages. There is an upmarket shopping mall along the main Sukhumvit Road, which is near to the hotel. There is a 24 hour supermarket nearby. The hotel is 4 BTS stations from Bangkok city centre.
Hotel Signage

The Suite

Living Room

Avillion Port Dickson is under Small Luxury Hotel Group. Being SLH member, I got a complementary upgrade to a duplex suite. The 2-level suite was fantastic. The lower level of the suite has a small kitchenette and a full size fridge, equip with a microwave oven. Opposite the kitchenette is a toilet, which is a thoughtful additional in the suite. There are some storage space underneath the stairways leading up to the second level of the room. Further from the kitchenette is the living room in the suite. This part feature a 3 seater couch facing the TV in the living room. There is a reading couch for one to relax on just after the 3 seater couch, in front of the floor to ceiling glass window.

Minibar at the Kitchen area
Bar table separating the kitchen from the lounge area
Full Size fridge in the kitchen
Kitchen area
View of the ground floor
Toilet on the ground floor
View of the couch by the window from second floor

Bedroom

Round the corner is the stairways leading up to the second level. Most of the storage space is located on this level. Upon arrival on the second level, a huge King bed which seem to be able to sleep 4 adults comfortably. The ledges along the perimeter in this level is a thoughtful addition as it provided additional space to put my stuffs onto. There is another TV facing the bed on this level. The wardrobe can be opened on both sides, from the bedroom and the bathroom.

Staircase leading to second floor
Huge King bed on the second floor
Another TV in front of the bed
Huge king bed

Bathroom

The bathroom is just a little up from the bedroom. It featured a huge bathtub and a walk-in rain shower, and a toilet bowl. There is also a huge mirror in front of the toilet bowl, which is also a fire escape leading to a corridor outside the room.
Toilet on second level
Walk-in shower
Sink area
Bathing amenities
Bathtub
Sink area
View from the room

Swimming Pool and Gym

I had the chance to utilise most of the facilities on this property. The pool area was rather small, with less then 10 suntanning benches. The pool was of a good size and is elevated onto the platform. One can see the activities inside the pool through the glass wall, perfect for photo taking without getting wet. There is also a mini golf area at the side of the pool, where patrons can borrow the golfing sets at no extra charge. The gym is located on the 9th level. The small but functional gym seem well equipped with most of the gym equipment one can find in a full scale gym. There is even a boxing ring in the gym. At the same level was the changing room, where one can find both sauna and steam bath facilities. The hotel has fantastic hardware that can make one feel comfortable.

Thai artwork along the corridor outside my suite
Corridor outside the suite I stayed in
Massage centre reception
Swimming  pool, gym reception
Gym
Boxing ring inside the gym
Swimming pool
Tuk tuk provided by the hotel

Service

Most of the staffs here are very friendly and know the meaning of customer centric. Upon entering the lobby of the property, the friendly and welcoming staffs welcomed us to the hotel and extended their services to help with luggage. Despite declining their assistance, the staffs escorted me to the lift and pointed out that the reception is on 8th floor, where I will be able to check in. Check in was a breeze and the staffs at the check in counters were very friendly and very welcoming.
The staffs are welcoming and pleasant, especially those on the ground floor where concierge is located. They are very willing to recommend places to go and their local knowledge is fantastic beyond words. However the staffs at the gym level and the spa staffs needs to pay more attention to their customer service. Most of the time they are seen chatting with each other or playing on their mobile phone. Even when approached for towels for the pool, they couldn’t seem to care less about meeting customer needs. The hotel provides free tuk-tuk shuttle to the nearest BTS station, but at the period when we were there, it was down except for the last 2 days.

Overall

The hotel has fantastic hardware, with excellent sleep quality and spacious suite that I stayed in. Most of the staffs are very friendly and there are certainly huge room to improve on the customer service aspect of the hotel for the staffs at the gym and the spa.

 

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