[Airline Review] – Jetstar (3K533) – Economy Class, SIN-HKT, (7 Sep 14)

On The Ground

Singapore Changi Airport

The check-in counters for Jetstar is located in the mid section of Terminal 1 in Singapore Changi Airport. There was a long queue for those who did not opt for online check-in, there is also a queue for checking in for those who has opted for online check in. Today seem to be a busy day for  outbound Jetstar flights. Despite the crowd at the check-in counters, checking in are being done in a speedy manner. The service by the ground staff was very standard, the staffs seem to be trying to do their job and clear as many passengers as possible. There was hardly any smiles given by the ground staff, however they did not forget to remind us the boarding gate and the boarding time.
Night View of Singapore Changi Airport Control Tower
Curbside at the airport
Inside the Terminal 1 building of Singapore Changi Airport
Jetstar check-in counters
Long queue at the online check-in counters
Queue for the non-online check-ins
After immigration area in Changi Airport
After immigration area in Changi Airport
The bird flying us to Phuket
At the boarding gate in Singapore Changi Airport

The Seat

As we were boarding the aircraft, the flight attendants greeted us as with the other airliners. The budget airlines uses a single class A320 for this flight to Phuket. The single aisle, 3-3 configuration ¬†boasts a seat pitch measuring 28″ (or 71 cm), which is sufficient for me. However for someone taller, the seat pitch might be a little to tight. The leather seat recline slightly but not too much, due to the tight space between seats. There is the standard tray table which appears to be smaller then that on a full fledged airliner. There are also no in-flight entertainment system on this flight as such there isn’t any IFE controls. The seat controls are only limited to a button that controls the recline of the seat. The seat pocket onboard is located on the top of the seats, instead of the usual near the bottom of the seat. This means that not many things can be placed onto the seat pocket and the placement makes it a tad hard to dig deep into the seat pocket. Inside the seat pocket is a Jetstar magazine that introduces their products and more importantly the destinations they fly to, the standard aircraft safety card and a menu of food and products Jetstar sells onboard.
Boarding the aircraft
View of the cabin
Leather seats onboard
Decent leg room
Seat pocket
Seat Pocket
Safety card
Jetstar magazine
Menu

Lavatory

The lavatory onboard seemed to be a tad smaller, not too sure if this is due to the need to cramp more people onboard the 180 seat capacity aircraft. Despite the tightness, the lavatory still does its function of being a toilet. As with most full fledged airliners, Jetstar has only hand soap in the lavatory and some vomit bags stowed in the compartments below the sink.
Sink area
Toilet
Other amenities in the lavatory

Service

Since this is a budget airline, neither in-flight meals nor entertainment were present. About 30 minutes into flight time, attendants were seen going around delivering meals to passengers who bought meals when they purchased their air tickets. A little later, air attendants were seen going up and down the aisle with their trolley selling snacks to passengers who did not purchase meals when buying their tickets. Other then that, flight attendants were no where to be seen apart at the beginning of the flight where safety demonstrations are be shown manually.
Attendants doing safety demonstration
Attendants doing safety demonstration

Overall

Jetstar delivers what it promises in its business model, getting passengers from point A to point B. For a short flight of under 2 hours, Jetstar does the job. However for longer flights, it might be a tad uncomfortable. As this is a budget carrier, frills such as food, drinks and entertainment, even service is non-existence, even for baggage check-ins. Jetstar is still comfortable for a short flight.
Taking off
Taking off
Near Phuket
Within minutes to landing

[Airline Review] – Jetstar – Economy Class, SIN-YOG, (11 May 12)

Hardware

Jetstar is one of the few budget airlines in this region. It offers competitive airfares compared with the same airlines of this category. Jetstar is one of the few airlines that offer leather seats throughout the aircraft.

Seats are arranged in a 2-3 configuration on this aircraft. The pitch is decent and I have no difficulty in moving in and out of the seat, I am still able to stretch my leg. As this is a budget airlines, there is not entertainment system onboard other then the share TV monitor. The seats are comfortable and provides great sitting throughout the short 2 hour flight. There is a stowaway table in front of every seat, which has became the norm for all airlines around the world.

 

The skill of the pilot driving this flight is pretty good, we did not even feel turbulence on the short flight.

The bird that is flying us on this journey
Inside the flight
Getting ready to take off
Flying
In flight

Service

As this is a budget airlines, services are kept to the minimal. There are only a handful situations where the flight attendant will come into contact with passengers, before take off, during flight selling food and during disembarking. Despite the limited contact time, the flight attendants seem helpful. They are seen helping passengers with stowing and retrieving their luggage. The attendants do not come across as being pushing when selling what is on offer in their cart.

Overall

For a budget airline, Jetstar offers rather good seat pitch and the aircraft looked well maintained. Despite the limited contact time with passengers, the attendants are seen to be helpful and always smiling to customers.